





When asked for fifteen percent off, acknowledge the request and shift to variables you can trade. Offer extended payment terms or an onboarding success package in exchange for a longer commitment, faster legal review, or expanded users. The message becomes partnership reciprocity, not haggling. Summarize in writing so every give is linked to a corresponding get, ensuring internal auditors and future renewals see a consistent, defensible pricing logic.
Instead of a blanket discount, present a time-bound implementation window that reduces delay risk and accelerates value realization. Explain how earlier activation shortens the payback period and protects the forecast. Attach a small incentive to the window, like prioritized onboarding slots, rather than permanent price erosion. This keeps urgency legitimate, aligns operations, and shifts the conversation from “cheaper” to “sooner and safer” with tangible business consequences.
If unit price feels high, bundle outcomes that flatten the perceived premium. Combine core licenses with enablement workshops, health checks, and executive QBRs, then show total cost per outcome achieved. Back it with a client vignette where the bundle unlocked faster adoption and fewer support tickets. Buyers accept premium when it predictably removes friction that would otherwise require hidden costs, additional headcount, or risky DIY workarounds.
Respond with empathy and precision. Ask for their standard questionnaire early and share your completed artifacts, certifications, and architecture diagram. Offer a technical call with your security lead and propose a narrowly scoped pilot environment. This reframes the review as collaboration, not obstruction. Close by agreeing on a checklist and dates, turning an open-ended delay into measurable tasks that protect both teams and keep value discovery alive.
Compliment their initiative and ask what outcomes the internal solution reliably achieves. Explore maintenance burden, roadmap trade-offs, and opportunity cost. Share a case where a hybrid approach preserved internal strengths while offloading undifferentiated heavy lifting. Suggest a side-by-side test on a single workflow with agreed success metrics. Now the choice shifts from pride versus purchase to evidence-based prioritization of scarce engineering capacity.
Acknowledge the comparison and invite a criteria reset. Ask what specific risk the lower price introduces and which outcomes matter most. Present a table of capability deltas tied to failure scenarios, then offer a pilot priced at parity to validate impact. If your solution wins on results, normalize a premium by linking it to predictability, support strength, and reduced change-management costs documented during the test.
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